Privacy Policy

Last updated: January 25, 2022


Identification of the Publisher

MWH GmbH Member of Yotrio Group   
Office 4 Cumberland House
35 Park Row
United Kingdom.

Company Registered In England No: FC030211;
VAT No: 229084892


The beneficiary of an operating license for the Web of the Better Garden brand hereafter
“Better Garden” and the domain name “” of which the company is the holder.

Hereinafter “Better Garden”, “ us, our, our ”),



Website and Mobile Application : refers to the website or mobile application to which the user has access to use the Services offered by Better Garden and in particular to purchase products or services from Better Garden.

Website account refers to the space dedicated to the User which he can access by using his username and password and in which the User can perform certain actions such as publishing or modifying his profile, monitoring his online purchases, using connected objects through dedicated platforms, participating in contests, or subscribe to newsletters to meet their specific needs in carrying out their projects, or to learn about the advantages offered to them through loyalty programs such as the house card.

Personal Data : constitutes personal data any information relating to an identified natural person or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements which are specific to him, and entrusted to him. by the User to Better Garden. To determine whether a person is identifiable, it is necessary to consider all the means available to enable him to be identified, available to or to which the controller or any other person may have access.


User : refers to the natural or legal person, who can either buy a product or use the Services offered by Better Garden for a private or professional purpose and who may be, depending on the nature of the Service offered, an Internet user, a participant, a customer, a subscriber.


Payment Service Provider : refers to the entity benefiting from a banking license, authorized to provide payment services


Services :refers to all the services offered by Better Garden to Users through the Website and Mobile Application.



Better Garden undertakes in any case to respect the following two (2) principles:


- Users remain in control of their personal data;
- User data is processed in a transparent, confidential and secure manner.


The processing of personal data is governed by:


- By Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter “GDPR”).


This Personal Data Policy supplements the general conditions of sale and services offered by Better Garden and applies to all personal information and navigation data collected and processed during Better Garden's contacts with Users from the Website and Mobile Application offered by Better Garden


If you have any questions regarding the handling of your personal information or if you have any concerns, please contact Better Garden via the following email: care @ bettergarden(.)com
In writing to MMWH GmbH, Pure Offices Nottingham, Sherwood Park, Lake View Dr, Nottingham, NG15 0DT



The Website and Mobile Application are not aimed at minors as a public; however, their access is not reserved for adults because they do not present content prohibited to minors under the age of 18. If information was collected on a minor on the Website and Mobile Application, the legal representative of the minor will have the possibility to contact Better Garden to rectify, modify or delete this information.


To provide our products and services to you, we may retain, process and disclose your personal information for the following purposes:


Provision of the service

Purpose : To provide you with Better Garden services,

Technical data relating to your browsing, such as the date and time of connection and/or browsing, the type of browser you use.
When you use the Garden Plan tool, you are automatically redirected to the following URL: and you agree to abide by the general conditions of use of the Garden Plan tool.
Creation of a customer account :
Purpose : To carry out operations relating to the management of your customer account (creation, modification, etc.)

We collect the data that you voluntarily communicate to us, in accordance with the registration form :


  • name
  • first name
  • e-mail address
  • postal code
  • phone number
Purchases on the website
Purpose : to process your orders and purchases of goods and/or services (execution, delivery, follow-up, issuance of invoices, management of unpaid debts, etc.)

We collect the following data, which you voluntarily communicate to us :


  • civility,
  • name,
  • first name,
  • e-mail address,
  • address,
  • postal code,
  • city,
  • country,
  • telephone
  • The payment method used to make your purchase.


Regarding your payment data: We only collect the payment method used to place your order on the website.


* by credit card :


Payment is made on our partner's secure banking servers. The credit card data is encrypted directly on the Terminal, then transmitted in the unintelligible form to the Payment Partner, the only one capable of decrypting them. This implies that no banking information concerning you passes through the website. Payment by credit card is therefore secure, in accordance with applicable regulations.

Credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the Bank.

We do not have, in any case, access to these coordinates and we do not keep them on our servers. This is why you must fill in the card details with each new order on the website.

However, we remind the User to notify as soon as possible any fraudulent transaction carried out from his credit card, bank or institution issuing his card.


* by PAYPAL :


Payment is made on PAYPAL's secure banking servers.
This implies that no banking information concerning you passes through the Website and Mobile Application.

Relationship management and direct marketing

Purpose : to develop studies and statistics, to carry out reputation studies, to send you commercial and advertising information according to your preferences (email and/or SMS) subject to your prior agreement.


The User may also be required to provide Better Garden with certain information to ensure the organization and smooth running of the games, the reimbursement of participation fees and the designation of the winner. This specific Personal Data may vary according to the games concerned and Better Garden invites the User to consult the rules of the competition concerned.

This Personal Data is collected for the following purposes: the organization and
management of the games, the determination of the winner (s) as well as the allocation and delivery of the
prizes, the communication on the winner of the game.


When browsing the website, you are free to enter your email address in the “ Newsletter ” field to receive information about Better Garden by email. When creating your account, you are free to tick the box to receive “newsletters” from us.


You can request the modification of this subscription at any time. All our commercial and marketing messages are accompanied by an optional procedure for refusing any other marketing and commercial message of the same type (unsubscribe link).

However, even if you unsubscribe, you are still likely to receive commercial and marketing messages during the processing period for your unsubscription, which may not exceed 2 (two) months.

Customer Services / Contact us:

Purpose : to manage your requests for information, your complaints,

When you complete the contact form on the Website and Mobile Application, we collect the following data, which you voluntarily communicate to us :


  • name
  • First name
  • E-mail
  • Phone number
  • Reason for the request
  • Order number
  • Message
For any other purpose of which you will be informed
Please note that we may carry out new processing activities. If the purpose of these new activities is not incompatible with what is stated above, we may use your personal data for this purpose, but we will have to notify you before their further processing.


In this context, Personal Data are only accessible :

- To the authorized personnel of Better Garden.
- To the Payment Service Provider.
- To logisticians responsible for delivering the Products sold on the Site.
- To the companies responsible for the management of the Site.
- To our customer service.
- To the courts concerned, mediators, accountants, auditors, lawyers, bailiffs, debt collection companies, police or gendarmerie authorities in the event of theft or judicial requisition, assistance;


Your data is not communicated, exchanged, sold or rented to any person other than those mentioned above.


 - Facebook, Twitter, Pinterest, Instagram


If the User wishes to oppose the collection by Better Garden of personal information that is published on his profile on these social networks, the User can refer to the personal data policies of these networks.



Better Garden favours the hosting of data and processing in France and on the territory of the European Union; When necessary, this data can be transferred outside the European Union for the exclusive needs of the service. Certain data may also be sent to the legally empowered authorities to meet our legal, regulatory or contractual obligations.


This data may include :

  • entities that may acquire or acquire rights in us ; for the sale or reorganization of the business.

  • third-party service providers ; who need to know this information to provide us or provide the service to you (including third-party service providers who process the information on our behalf to help us carry out some of our internal business operations such as the distribution of emails, data storage, provision of information technology and marketing services, customer service and data analysis).

  • law enforcement and regulatory agencies ; to comply with any legal obligation or court order.


The said parties may be located in the UK, in other countries of the European Economic Area (“ EEA ”) or elsewhere in the world. Different privacy laws may apply in these countries.



Your data is kept for a period not exceeding the period necessary for the purposes for which they are collected.
We keep personal data for variable periods in order to allow us to comply with legal and regulatory obligations, to respond to requests made by regulatory authorities and other authorities and bodies concerned, to ensure the finding, exercise or defence of a right to court and a legal right and for other legitimate business reasons.

In all cases, the data will be archived for the time necessary to meet our legal, accounting and tax obligations.


The retention periods used are as follows :

  • The data of prospects (no one who has never bought) is kept for 3 years after the last contact from the prospect;

  • Customer data is kept for 3 years from the last purchase;

  • Audience measurement cookies, targeted advertising and sharing to social networks are placed on the customer's terminal for a period of 13 months;

  • Purchase invoices are kept for 10 years.

  • Data concerning cookies and tags are kept for 13 months



Better Garden and its possible subcontractors undertake to implement all technical and organizational measures to ensure the security of the processing of personal data and the confidentiality of User Data, in application of the Data Protection Act. and of the GDPR and the law n ° 2018-133 of February 26, 2018 “on various provisions of adaptation to the law of the European Union in the field of security”.

As such, Better Garden takes the necessary precautions, concerning the nature of User data and the risks presented by processing, to preserve the security of the data and, in particular, to prevent them from being altered, or that third parties not. authorized have access to it.

However, Better Garden does not control the risks associated with the operation of the Internet and draws the User's attention to the existence of possible risks in terms of occasional loss of data or breach of the confidentiality of data passing through this network. Better Garden recommends that the User carefully read the physical and logical data security measures,
Better Garden also recommends that the User choose an identifier with a sufficient level of security as well as a strong password, which should be changed regularly when creating his Internet Account.
We do not have the means to verify the identities of the people who use the website and we will not be held responsible when your password and username are used by someone else. public or shared computer, we invite you to uncheck any option to memorize connection identifiers and to systematically disconnect from your customer account.

In the event of a breach of the security and/or confidentiality of the User's Personal Data, collected during the consultation and navigation on the Website and Mobile Application, a security alert relating to said breach is notified to the User as soon as possible



In accordance with the Data Protection Act of January 6, 1978, and the European Regulation on the Protection of Personal Data (GDPR) 2016/679 / EU of April 27, 2016, you have the following rights:


  • right of access to your data: you can contact us at any time to obtain confirmation that we are processing your personal data and to obtain their communication.
  • right to rectify your personal data: you can rectify, via your customer account, some of your personal data; you can also contact us at any time to ask us to rectify and modify your personal data; We draw your attention to the fact that any personal data entered must be accurate and up to date.
  • right to erase your personal data: you can contact us to ask us to delete your personal data from our databases, we invite you to provide us with proof of identity in order to avoid any case of identity theft. However, you are informed that the exercise of this right is not possible when the conservation of your personal data is necessary with regard to the applicable legislation and regulations, and in particular, for example, for the observation, the exercise or defence of legal claims. You are also informed that exercising this right will cause you to lose all your loyalty benefits.
  • right to limit the processing of your personal data: you can contact us to request the limitation of the processing of your personal data in the cases provided for by law and regulation.
  • right to object to the processing of your personal data: you can object to the processing of your personal data at any time.
  • right to withdraw consent: when the processing operations we carry out are based on your consent, you can withdraw it at any time, at your sole discretion; We invite you to provide us with proof of identity in order to avoid any case of identity theft. You are informed that exercising this right will cause you to lose all your loyalty benefits.
  • right to define the directives relating to the fate of your data after your death: you can contact us at any time to inform us of these directives.


These rights can be exercised as simply written requests sent by email as the following address: care @ bettergarden(.)com
Or by post to the following address: MWH GmbH, Pure Offices Nottingham, Sherwood Park, Lake View Dr, Nottingham, NG15 0DT




What are cookies?

Cookies are small text files containing small amounts of information that are downloaded and which may be stored on any of your devices enabling internet use eg. your computer, smartphone or tablet - as memory for a web page. This Cookie Policy provides you with information about the cookies we use in the app and the reason for them.


Cookies used on the Website and the Mobile Application.

Better Garden uses connection data (date, time, Internet address, visitor's computer protocol, page viewed) and cookies (small files saved on your computer) allowing the User to be identified and their visits to be stored. , and benefit from audience measurements and statistics, in particular relating to the pages viewed.

By browsing the Website and Mobile Application, the User accepts that Better Garden installs this type of so-called "technical" cookies, the sole purpose of which is to allow or facilitate electronic communication of the User's equipment with the Website and Mobile Application, making it easier to manage and navigate.
If the browser allows it, the User can deactivate these cookies at any time, by following the procedure indicated by this browser. However, Better Garden informs the User that such deactivation may have the consequence of slowing down and/or disrupting access to the Website and Mobile Application.

While some cookies are deleted at the end of your browsing session, others are persistent cookies that remain on your device for the length of time specified in the cookie. The following is a more detailed explanation of the types of cookies we use


  • necessary cookies


The necessary cookies are essential and help you navigate the Website and Mobile Application. Without these cookies, the services you have requested, such as the corresponding compatibility, cannot be provided. These help support basic security and functionality and are necessary for the proper functioning of the Website and Mobile Application, so if you block these cookies we cannot guarantee your use or security during your visit.


  • Managing your choices regarding cookies,
  • the storage of the User's display preferences (language, display parameters) according to the graphic charter, the type of terminal and the viewing or reading software that the user uses (type of Internet browser), and '' take this into account during subsequent visits by the User,
  • the management of the user session after identification,
  • management of the contents of the User's shopping cart,
  • Secure access to personal spaces (customer account, order history, etc.)
  • the establishment of statistics and the count of visits and use of the various pages and sections of the Website and Mobile Application (number of visits, page views, user experience to improve operation, anonymously.


The provision of these services does not require consent.


  • functionality cookies


Functionality cookies are used to give you the best user experience. These cookies are, for example, used to remember your personal preferences for matching features. They also allow the application to remember choices made (such as disabling the use of cookies) to provide more personal functionality.

To benefit from these services, express consent is required.


  • targeting cookies


Targeting cookies record the fact that you have used the Website and Mobile Application. We may use this information to provide you with online content and marketing tailored to your interests and online experiences, for example:

  • talk to our advisors by chat
  • post a product review
  • have an experience adapted to your browsing experience (personalized product recommendation, highlighting of previously viewed categories, etc.).

To benefit from these services, express consent is required.


  • performance cookies


Performance cookies help us understand the behaviour of users of the Website and Mobile Application. This allows us to continually improve the app to provide the best experience, by telling us which pages visitors go to most often. All information collected by these cookies is aggregated to help us improve the way the application works. Some of these cookies are managed by third parties, and you can consult the privacy notices of the third-party provider for more information.


  • Google Analytics


We use Google Analytics cookies to get a global view of user habits and volumes. The information generated by these cookies regarding your use of our services (including your IP address) will be transmitted and stored by Google Inc on servers located in the United States. Google does not associate your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, as described above. For more information on Google Analytics cookies, see the Google help pages and privacy policy.


  • Hotjar


Hotjar is a technology service that helps us better understand our users' experience (e.g. the time they spend on specific pages, the links they choose to click, what they like and don't like. not, etc.). This allows us to develop and maintain our service through their advice and suggestions. Hotjar uses cookies and other technologies to collect data about the behaviour and devices of our users. This includes the IP address of the devices (processing performed during your session and information stored anonymously), device screen size, device type (unique device identifier), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in an anonymous user profile. The contract with Hotjar prohibits any sale of the data collected on our behalf.


Activation of these features requires express consent.


  • Social networks


Better Garden uses the social network platform Facebook as the medium for some of its advertising campaigns. To measure audiences and interactions on its Website and Mobile Internet Application as well as the relevance of these advertising campaigns, Better Garden uses the measurement service offered by Facebook, the Facebook Pixel. For the operation of this service, Better Garden defines the interactions that this service can measure (visit a page for example) and is as such responsible for the joint processing of this service with Facebook Ireland Limited.


Control the configuration of cookies

Once you have given us your consent to the use of cookies, we store a cookie on your computer or device to remember it the next time. If you wish to withdraw your consent at any time, you will need to delete our cookies using your internet browser settings. You will need to do this through the browser settings for each browser you use. Please note that some of our services will not work if your browser does not accept cookies.


The following links can help you manage your cookie settings, or you can use the 'Help' option in your internet browser for more details:




Our Website and Mobile web Application may contain links to other Websites and Mobile Applications, which are beyond our control and are not covered by this policy. If you access these other Websites and Mobile Applications using the links provided, these operators may collect information from you, which they will use in accordance with their privacy policies, which may be different from ours.



We expect you to provide us with accurate, complete and up-to-date information. Please notify us as soon as possible of any changes or inaccuracies in your personal information using the contact details below.



Better Garden is likely to modify the Personal Data Policy. If Better Garden wishes to use the User's Personal Data in a manner different from that stipulated in the Personal Data Policy in force at the time of collection, these modifications will be notified in a visible manner in the store, on the Website. and Mobile Application or Mobile Applications